Questions About Your Bill
If you have a question about a medical bill from one of our facilities, another facility, or questions about your EOB(explanation of benefits) from your insurance we will be happy to help you.
Reaching Your Patient Account Representative for North Valley Hospital Bills
If your last name starts with:
A-L call 509.486.3164
M-Z call 509.486.3189
Financial Services Counseling - Assistance
A patient financial counselor is available to assist you Monday through Friday 8:00 am–4:30 pm.
We now have the capability of paying your bill online. We also accept payment by debit/credit card over the phone, mail in check, cash, or you can pay your bill in person at the admitting desk.
Our mailing address is:
North Valley Hospital
Attn: Patient Accounts
126 S. Whitcomb Ave.,
Tonasket, WA 98855
If you do not have medical insurance coverage, we are happy to set up a payment plan with you. For all elective procedures we require a deposit for services, and that can be arranged prior to your appointment with our Financial Services Counselor. We offer up to a 20% discount for our private pay customers. The bill must be paid in full, within 30 days to receive the 20% discount. A 15% will be given if the account is paid within one year, without missing a payment.
DSHS/Medicaid for the State of Washington Billing Information
You need to present Provider One ID card at the time of service. We will bill the appropriate claim for you, and require picture ID along with these cards to protect your benefits.
Medicare program Billing Information
We will notify you in writing if the claim is not covered under the Medicare program prior to you receiving the services. Otherwise for all covered care, we will bill Medicare. Medicare requires you to pay a co-pay and a deductible. If you have supplemental insurance we will bill that after Medicare has paid their portion. In some cases where a retiree is still working or their spouse is still working, the Group Health Plan will be the primary payer. In those cases we will bill the group health plan and then bill Medicare for the deductible and co-insurance. If an accident is involved in the illness, a Third Party Liability claim may be primary. Please be prepared to present your Medicare card along with Picture ID at the time of admission to our facility along with any other insurance card that may be responsible for paying the bill.
Private Insurance Billing Information
We are happy to bill most insurance companies. We require a copy of your insurance card at the time of admission. We require the card be presented one time each 30 days along with picture ID. We have had many comments regarding the requirement of picture identification; however, it is a request by Medicare to prevent fraud and abuse. We expect payment within 30 days from your insurance company after we have billed them. If they do not respond, you may be responsible for the billing. Billing of non-contracted insurances is a courtesy we are happy to extend to our patients.
Minor Patient Billing Responsibility
We hold the person presenting the minor child to the facility for care responsible for the account; we do not bill ex-spouses for charges incurred. The person presenting the minor will be held responsible for the account.
Prior Authorization for Treatment
Many insurance companies require prior authorization for treatment such as surgery, outpatient services and therapies. We will work with your physician to make sure these referrals and authorizations are in place. However, you should be aware of the need for prior authorizations that are required by your insurance policy. We do not carry account balances over 90 days. If you cannot pay in full within 90 days, we have programs available to help you with your account. Please contact your Patient Services Representative for more information on these programs.